TechQual+ Survey

Department: Texas A&M IT Product Strategy & Communication

Primary Contact: Allison Oslund, Ethel Vaught

Project Overview: Texas A&M participates in the Higher Education TechQual+ Survey Project, which gathers feedback from faculty, staff and students to assess the quality of the university's technology services. The TechQual+ project uses a survey instrument that allows for systematic exploration of the quality of these services in a way that can be benchmarked and compared across institutions. This scientifically reliable and valid instrument has been adopted by 183 U.S. institutions of higher education to conduct assessments of technology services on their own campuses. The survey is performed annually during the spring semester. 

Benefits: Receiving feedback helps Texas A&M IT remain accountable to end users. Survey results help assess strengths and weaknesses of IT services, and aids in decision making to align services with end-user expectations. Comparing results with peer institutions allows identifying and targeting areas for improvement. 

Sponsor: Vice President and Associate Provost for Information Technology

Survey Incentives

Survey respondents have the option to provide their name and email address to enter prize drawings. Responses to this identifying question are kept separate from the rest of the survey.

All prizes will be awarded by random drawing after survey closure. Winners will be notified by email. Winners will have one calendar week to claim their prize. If unclaimed, another winner will be chosen. All decisions are final. No substitutions or cash equivalents are allowed.

Employees and student workers of Texas A&M Information Technology, as well as their immediate family (spouse, children, parents and siblings), are excluded from prize eligibility.