Change Management Implementation, phase 2

Project Leader: Susan Edmisson and Melanie Iden

Project Duration: Q4 2017 through Q2 2018

Scope of Work: With the completion of phase 1, the change management implementation project set up the process and onboarded an initial group of critical Systems Engineering services. In phase 2, the project will onboard all Division of IT to using change management for business service changes that affect the production environment. Critical/high impact services will be prioritized. Implementing change management allows the Division of IT to minimize risk and enable changes to be made to the production environment with little or no disruption to campus stakeholders and the division.


  • Create departmental policies that facilitate a successful Change Management process.
  • Establish a standardized methodology based on best practices for the handling of changes affecting the Division of IT production environment.
  • Deliver high quality change management that minimizes risk and reduces negative impacts on our services to customers and day-to-day operations of the Division of IT.
  • Support effective communication and collaboration with the Texas A&M University campus about changes to the production environment.
  • Practice continual service improvement using Critical Success Factors and Key Performance Indicators to measure performance.

Division of IT Change Advisory Board (CAB):

  • Cheryl Cato,¬†Associate Vice President and Chief Technology Officer
  • Pete Marchbanks, Executive Director
  • Tom Golson, Associate Director
  • Jon Griffey, Associate Director
  • Josh Kissee, Associate Director
  • Jeff Phillips, Associate Director
  • Zac Sanders, Associate Director

Division of IT Emergency Change Advisory Board (ECAB):

  • Cheryl Cato
  • Jon Griffey
  • Zac Sanders