Staff Spotlight


2018 CIO Ones to Watch Award

  • Judith Lewis, Ph.D., Senior Information Technology Manager

2018 Texas A&M Student Employment Impact Award

  • Matt Lacy, Senior Information Technology Manager

SIGUCCS 2017 Best of Category Awards


HDI Conference & Expo - April, 2018

Jon Griffey and Matt Lacy will present, Texas A&M University's Sprint Towards Continual Service Improvement, a case study on how the Service Desk has made improvements over the last 2+ years. This presentation will focus on the Help Desk Central renovation, efforts to improve Incident Management and other ITSM related efforts, implementation of metrics and analytics, Workforce Management within the Service Desk, and a forecast of the next 9-12 months with knowledge centered service.

Texas A&M University Group Leadership Forum - March, 2018

Joshua Kissee presented, It's All About Relationships: Partnering with Clients to Shape the Future, an annual presentation exploring business relationship management principles and the user value hierarchy.

Tech Summit 2018

Texas A&M Division of Information Technology employees shared their knowledge at Tech Summit 2018. The following individuals presented at the annual conference:

  • Kyle Boatsman – Workflow Essentials for Web Development; Improve the Usability (and Accessibility) of Your Documents
  • Victor Delgado – Demystifing RemoteApp: What It Is and What It Can Do for Your Organization
  • Puneet Gaddam – Enhancing Web Accessibility and User Experience with ARIA and HTML5
  • Juan Garza – Exploring & Engaging the new IT Governance Framework at Texas A&M University
  • Jon Griffey –, the Evolution of a Shared Service
  • Karen Hrncir – The Role of Business Analysis in Project Management;, the Evolution of a Shared Service; How In The World Do I…: A Panel Discussion on Practical Project Management
  • Joshua Kissee – Exploring & Engaging the new IT Governance Framework at Texas A&M University
  • Jack Jennings – Teaming with Knowledge Workers and the Virtual Environment
  • Cynthia Kauder – Automating Business Processes Using the TAMU Laserfiche Framework; Accessibility by the Numbers: Analyzing the Risk for Higher Ed
  • Judith Lewis – Automating Business Processes Using the TAMU Laserfiche Framework
  • Jay McAbee – New West Campus Data Center - Innovation in Action...from Bites to Bytes
  • Dion McInnis –  Find: “Motivation” - Describing and Finding the Right Image
  • Guillermo “Gil” Muñoz –  Running Reports on Exchange Server Calendars;  The Legal Landscape for Information Technology in Texas
  • Michael Pace – The Role of Business Analysis in Project Management; The Quest for Consistent Success
  • Kyle Page –  Leadership 101 & Beyond
  • Jeff Phillips –  Innovations in the ServiceNow Shared Service
  • Xavier Porter – Workflow Essentials for Web Development
  • Kim Reverman –  Innovations in the ServiceNow Shared Service
  • Tom Swanner –  Innovations in the ServiceNow Shared Service
  • Hailey Yamada – Getting the Most Out of HTML Emails


Bridging the Gap Between Students and Security: 7 Steps to Creating a Successful Cybersecurity Campaign

Authors Allison Oslund and Morgan Hampton showcase the strategy behind creating engaging cybersecurity awareness campaigns in this blog published in the EDUCAUSE Review.


Dee Childs

CIO Dee Childs serves on the InCommon Steering Committee for Internet2, a not-for-profit, technology community that provides a collaborative environment for education organizations to solve shared technology challenges.

Susan Edmisson

For 2017-2018, she serves as Chair of two University Staff Council committees: Staff Emergency Fund and Professional Development.

Joshua Kissee

Educause IT Strategic Planning Constituent Group Leader, 2018-2021.

Walt Magnussen

Has been appointed to the FCC advisory group, the Communications Interoperability, Security and Reliability Council.

Questions? Comments?

Please send feedback and questions to the Division of Information Technology at